Refund policy

# Refund & Return Policy

**Last updated: June 3, 2026**

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## Our Commitment

At Lussvo, your satisfaction matters. If something is not right with your order, we will do our best to make it right.

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## When Can You Request a Return

We accept return requests within **14 days of delivery** in the following cases:

- The item arrived damaged or broken

- The item is defective or does not function as described

- You received the wrong item

We do **not** accept returns for:

- Change of mind or personal preference

- Items that have been used or damaged after delivery

- Items returned without prior authorisation from us

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## How to Request a Return or Refund

1. Email us at **lussvo@hotmail.com** within 14 days of receiving your order

2. Include your **order number** and **clear photos or a video** showing the issue

3. We will review your case and respond within **2–3 business days**

4. If approved, we will send you instructions on how to proceed

Do not send items back without contacting us first, as unauthorised returns cannot be processed.

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## Refunds

Once your return is approved, your refund will be processed within **5–10 business days** to your original payment method.

Please note:

- Shipping costs are non-refundable unless the return is due to our error

- Refund processing times may vary depending on your bank or payment provider

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## Exchanges

If you received a wrong or defective item and prefer an exchange over a refund, please let us know when you contact us and we will arrange it for you.

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## Important Notice

Lussvo works with third-party suppliers to fulfil your orders. In certain cases, return logistics may involve coordination with our supplier. We will guide you through every step of the process.

Please note that return shipping to the supplier's warehouse may incur costs. We will inform you of any applicable charges before proceeding.

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